returns

Returns

Return/Exchange Procedures for International customers

LaloCardigans applies its best effort to provide excellent service and high quality products. It is important to us that you absolutely love your selection. If for any reason you are not completely satisfied with your purchase you can simply return the item(s). We are pleased to accept timely returns of item(s) in unused, unworn, unwashed and undamaged condition. Item(s) must be returned in the original packaging, including tags, boxes and pouches. Please, avoid wearing perfume/deodorant when trying on clothes and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of three working days after receiving the parcel. In case your parcel is damaged, on arrival you must declare such damage before the courier. Once returning the parcel item must be declared as a returned item, do not to declare the cost. LaloCardigans customer has only seven working days after receiving the parcel to request Exchange/Return.

In case you decide to return an item, please, follow the relevant procedures. To request Returns Merchandise Authorization (RMA) number log in to your account, go to My Profile - Order History, on the left side you will find Return/Exchange button press and follow the instructions. After completing the procedure LaloCardigans team will receive your request and you will be informed about the next steps. LaloCardigans customer is not allowed to return the parcel without following the procedure mentioned above. Note that you are responsible for shipping and handling expenses and they are non-refundable.

Refunds

Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and money will be refunded to you (excluding shipping cost) in ten working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected.

Please note:

No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.

The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.

Sale items are non-returnable/refundable only exchangeable. Items on clearance, 50% sale or more are non-returnable/exchangeable.

Exchanges

All return conditions apply to exchanges as well.

You can exchange the purchased item for a different size or color. Choose the “exchange” option during the Return/Exchange procedure in your account and write down a desired size/color/style. All exchanges are based on stock availability. When we receive your return we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.

Return/Exchange Procedures for Georgian customers

LaloCardigans applies its best effort to provide excellent service and high quality products. It is important to us that you absolutely love your selection. If for any reason you are not completely satisfied with your purchase you can simply return the item(s). We are pleased to accept timely returns of item(s) in unused, unworn, unwashed and undamaged condition. Item(s) must be returned in the original packaging, including tags, boxes and pouches. Please, avoid wearing perfume/deodorant when trying on clothes and contact with perfume/deodorant/water when trying on jewelry as we will not be able to accept the return with the evidence of scent or marks on the item. Customer can return an item for the duration of three working days after receiving the parcel. In case your parcel is damaged on arrival you must declare such damage before the courier. Once returning the parcel, item must be declared as a returned item do not to declare the cost. LaloCardigans customer has only three working days after receiving the parcel to request Exchange/Return.

In case you decide to return an item, please, follow the relevant procedures. To request Returns Merchandise Authorization (RMA) number log in to your account, go to My Profile - Order History, on the left side you will find Return/Exchange button press and follow the instructions. After completing the procedure LaloCardigans team will receive your request and you will be informed about the next steps. Lalocardigans customer is not allowed to return the parcel without following the procedure mentioned above. Note that you are responsible for shipping and handling expenses and they are non-refundable.

Refunds

Once the returned parcel reaches the warehouse, you will receive confirmation e-mail and money will be refunded to you (excluding shipping cost) in ten working days after receipt of the parcel, except holiday season, during which return processing may take more time than expected.

Please note:

No refunds will be issued for an item returned in a used/damaged condition or without the original tags, pouches and boxes.

The parcel is your responsibility until it reaches us. For your own protection, we recommend to send the parcel using a delivery service that insures you for the value of the products.

Sale items are non-returnable/refundable only exchangeable. Items on clearance, 50% sale or more are non-returnable/exchangeable.

Exchanges

All return conditions apply to exchanges as well.

You can exchange the purchased item for a different size or color. Choose the “exchange” option during the Return/Exchange procedure in your account and write down a desired size/color/style. All exchanges are based on stock availability. When we receive your return we will send the replacement to you. Please note, you can exchange only once per item. Note that you are responsible for shipping and handling expenses.